Privacy Policy

How we handle your information

At Mrs Mopps, we take your privacy seriously. We handle your personal information with care, ensuring it is treated securely and with respect. We only collect and use your data where necessary, and we never share it without a valid reason. Our commitment is to protect your information and use it responsibly, in line with applicable data protection laws.

Privacy Policy Statement

Mrs Mopps is committed to protecting your privacy and ensuring your personal information is handled with care, security, and respect. This policy outlines how we collect, process, and store your data when you interact with us, including through our website.

Who We Are

This privacy policy applies to Mrs Mopps and its directly related group of companies (referred to as “we,” “our,” or “us”). Mrs Mopps is registered at Thornaby town hall, Mandale Road, Stockton on Tees, TS17 6AW.

If you have any questions about this policy, please contact us at Enquires@mrsmopps.co.uk.

What This Policy Covers

This policy explains:

How we collect and use your data.
Your rights regarding your data.
How we protect your personal information.

By using our website or engaging with us, you agree to the practices outlined in this policy. If you do not agree, please discontinue use of our website.

How We Collect and Use Your Data

We collect personal data in the following ways:

When you contact us via our website, email, or phone.
When you make an enquiry about our services.
When you interact with us on social media.
Through the use of cookies and tracking technologies on our website.

We use this information to:

Respond to your enquiries.
Provide our services effectively.
Improve our website and customer experience.
Send relevant marketing communications (only where consent has been given).

Lawful Basis for Processing

Under the General Data Protection Regulation (GDPR), we process personal data based on the following lawful grounds:

Consent – When you opt in to receive marketing communications.
Contract – When we need your data to provide a service you’ve requested.
Legitimate Interests – Where necessary for business operations, such as improving services and security.

Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

The right to be informed – You have the right to know how we collect and use your data.
The right of access – You can request a copy of the data we hold on you.
The right to rectification – You can request corrections to inaccurate or incomplete data.
The right to erasure – You can request that we delete your personal data.
The right to restrict processing – You can request that we limit how we use your data.
The right to data portability – You can request to receive your data in a portable format.
The right to object – You can object to certain uses of your data, such as marketing.
Rights related to automated decision-making – You can request not to be subject to automated processing or profiling.

If you wish to exercise any of these rights, please contact us at enquires@mrsmopps.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe we have mishandled your data.

Cookies and Tracking Technologies

Our website uses a range of cookies to enhance user experience and improve website functionality. Cookies help us:

Track visitor behaviour to improve our services.
Store preferences for a personalised experience.
Ensure security and prevent fraud.

You can control cookies through your browser settings. Some cookies are essential for the website’s functionality and cannot be disabled.

For more details on the cookies we use, please contact us.

Data Security and Protection

We take the security of your personal data seriously. We implement secure data storage technologies and use a range of suitable software packages to protect your information from unauthorised access, alteration, disclosure, or destruction. Our data management practices comply with GDPR requirements.

How We Use CRM Systems

We use a range of suitable CRM systems to manage client relationships and store business contact information securely. These systems allow us to:

Organise interactions with clients and prospects.
Maintain communication records.
Provide relevant updates and service information.

If you would like more details on what information we hold on you in our CRM system, please contact us.

IP Tracking

Our website may use an IP tracking system to identify companies visiting our website. This system does not track individual users but may allow us to reach out to a representative from identified companies based on their engagement with our website.

Marketing and Email Communications

We may send marketing communications to individuals who have given explicit consent. Our email communications may include:

News about Mrs Mopps and its services.
Industry insights and updates.
Promotions or offers.

Marketing emails may contain tracking technologies to monitor open rates, clicks, and engagement. You can unsubscribe at any time by clicking the unsubscribe link (where present) in any marketing email or contacting us directly on enquires@mrsmopps.co.uk.

How Long We Keep Your Data

We only retain personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law. We periodically review and securely delete data that is no longer needed.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before submitting any personal data.

Changes to This Policy

We may update this privacy policy from time to time to reflect legal or operational changes. Any updates will be posted on this page with the revised date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this policy or how we handle your data, please contact us at:

Mrs Mopps Ltd, Thornaby town hall, Mandale Road, ts17 6aw

Email us here